Frequently Asked Questions
How do I book gold or silver?
Open the app, go to Home → Book Gold/Silver, enter the amount or weight you want to book, choose Gold or Silver and the purity, and complete payment. Your booking will then appear in Passbook.
How do I check my payment or booking history?
Go to the Passbook tab at the bottom of the app. It has three tabs — Payments, Bookings, and Due Amount — covering your full transaction history.
Is my payment secure?
Payments are processed through Razorpay's secure checkout. The app itself never stores or has access to your card or bank details — only a payment confirmation reference is recorded.
I forgot my password — what do I do?
Use Change Password from your Profile if you're already logged in. If you're locked out, contact us using the details above and we'll help you regain access.
How do I delete my account?
Go to Profile → Request Account Deletion inside the app, or use the account deletion link below. Your request will be reviewed by the jeweller/admin team. Certain transaction and audit records may be retained where required for legal or accounting purposes.
How do I contact the jeweller directly about a product?
Open any product's details page and use the WhatsApp or Call buttons to reach the jeweller directly about that item.